Used Aled twice for my RV. Both times staff was friendly and informative. Owner handled my service request this time. I had a few problems that I felt were under warranty. I own an after market warranty and the company can be a pain to deal with. They want to take my money but they hate paying for a repair. Aled did a great job working with them, of my $2500.00 bill I paid only $350.00 which were for issues not connected to the warranty. It took a while to get the parts needed, Aled parked my vehicle in a secure area. I have no complaints and will continue to take my vehicle to Aled. Be advised, they are closing the Rohnert Park facility and will be working out of their facility in Petaluma. Locally owned and operated and feels better than using a big company like Camping World.